Otherwise, the customer receives a return shipping label and a return merchandise authorization (RMA) is logged. In case that the request is rejected, the customer gets notified. If the automatic validation has a negative result, a human task must search for an available alternative or goodwill solution for the customer. To automate this activity a business rules engine is used. The order history is crucial input for the next step: validating compliance with the return policy. Fig 1: Handling a customer return requestĪs soon as a customer requests a return, the process triggers the order history of the customer. In Figure 1, our example business process is the simplified handling of a customer return request modeled in the business process model notation (BPMN) standard.
Let’s introduce an example in the online retail industry. They also provide human workflow capabilities and contain a business rules engine to capture general business rule logic applied across various business processes. BPM systems (BPMS) offer support in these tasks and model and execute the control and data flow of business processes.
For this purpose, business processes are modeled, automated and monitored.
The goal of BPM is to optimize the enterprise business processes. Why are BPM and API-led connectivity a good pair? Business process management (BPM) and API-led connectivity are complementary strategies that share the same vision: the composable enterprise that continuously adapts to new market requirements and evolving customer expectations.
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